Effective Date: January 15, 2025
Welcome to LearnLantern. These Terms and Conditions ("Terms") govern your use of our language learning platform and related services. By accessing or using LearnLantern, you agree to be bound by these Terms.
By creating an account, accessing, or using any part of the LearnLantern service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.
LearnLantern is a premium language learning platform that connects students with verified, professional tutors for personalized one-on-one language instruction. LearnLantern maintains full control and authority over all aspects of the platform, including but not limited to tutor selection, pricing approval, service modifications, and user experience. Our services include:
To use our services, you must create an account by providing accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must be at least 13 years old to use LearnLantern. Users under 18 must have parental consent. By using our services, you represent and warrant that you meet these age requirements.
You agree to immediately notify us of any unauthorized use of your account. LearnLantern will not be liable for any loss or damage arising from your failure to protect your account information.
Our services operate on a credit-based subscription model. One credit equals one 55-minute language lesson. Available subscription plans include 4, 8, 12, or 16 credits per month, with pricing determined by your selected tutor.
New students are eligible for one free trial class per tutor. Trial classes are subject to availability and tutor participation. Abuse of the trial system may result in account termination.
You may cancel your subscription at any time through your account dashboard. Cancellations take effect at the end of your current billing period. No partial refunds are provided for unused credits within a billing period.
Refunds are provided solely at LearnLantern's discretion and only in exceptional cases of: (a) technical failures preventing class access that are directly attributable to LearnLantern's systems and acknowledged by us in writing, (b) verified tutor misconduct as determined by LearnLantern's investigation, or (c) billing errors made by LearnLantern. All refund requests must be submitted within 48 hours of the incident. LearnLantern reserves the right to deny any refund request for any reason. Internet connectivity issues, device compatibility problems, or user technical difficulties do not qualify for refunds under any circumstances.
You agree to use LearnLantern only for lawful purposes and in accordance with these Terms. You will not:
Students are required to attend scheduled classes punctually and maintain respectful, professional behavior at all times. Any inappropriate conduct, harassment, or violation of our community standards will result in immediate account suspension or termination without refund. LearnLantern has sole and absolute discretion to determine what constitutes inappropriate behavior. Recording, screenshotting, or any form of content capture during classes is strictly prohibited without explicit written consent from all parties and LearnLantern.
All tutors undergo our verification process, including identity verification and qualifications review. However, LearnLantern does not guarantee the accuracy of all tutor-provided information or the quality of instruction.
The relationship between tutors and students is strictly educational and must be conducted exclusively through the LearnLantern platform. Students and tutors are absolutely prohibited from conducting any business, exchanging personal contact information, or arranging services outside the LearnLantern platform. Any violation of this policy will result in immediate account termination without refund and may result in legal action. LearnLantern monitors all interactions and reserves the right to review any communications between tutors and students. All tutoring relationships are subject to LearnLantern's oversight and approval.
All content, features, and functionality of the LearnLantern platform, including but not limited to text, graphics, logos, images, software, and design, are owned by LearnLantern and protected by copyright, trademark, and other intellectual property laws.
By submitting reviews, feedback, or other content to LearnLantern, you grant us a worldwide, royalty-free, perpetual license to use, modify, and display such content for business purposes. You retain ownership of your original content.
Tutors retain ownership of their original teaching materials. Students may use provided materials solely for personal language learning purposes and may not redistribute or commercialize such materials.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.
While we strive to maintain continuous service availability, LearnLantern does not guarantee uninterrupted access to the platform. We may temporarily suspend service for maintenance, updates, or technical issues.
Users are responsible for ensuring they have compatible devices, stable internet connections, and updated browsers necessary to access our services. Technical difficulties on the user's end do not constitute grounds for refunds.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEARNLANTERN SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, REVENUE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.
LEARNLANTERN'S TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS, OUR SERVICES, OR ANY TUTOR INTERACTIONS SHALL NOT EXCEED THE LESSER OF: (A) THE AMOUNT YOU PAID TO LEARNLANTERN IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) $100 USD. THIS LIMITATION APPLIES REGARDLESS OF WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS.
You agree to defend, indemnify, and hold harmless LearnLantern, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from: (a) your use of our services, (b) your violation of these Terms, (c) your violation of any rights of another party, or (d) any content you submit to our platform.
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
Before initiating any legal proceedings, parties agree to attempt resolution through good faith negotiations. If unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].
You may terminate your account at any time by contacting our support team. Upon termination, your access to paid features will continue until the end of your current billing period.
LearnLantern reserves the absolute right to suspend, terminate, or ban any user account at any time, for any reason or no reason, at our sole discretion, including but not limited to violations of these Terms, suspected fraudulent activity, inappropriate behavior, or any conduct that LearnLantern deems detrimental to the platform or community. No prior notice is required for account termination. In all cases of account suspension or termination by LearnLantern, no refunds will be provided, and all outstanding balances become immediately due. Users waive any right to challenge LearnLantern's termination decisions.
LearnLantern shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, government actions, pandemics, natural disasters, or internet service provider failures.
We reserve the right to modify these Terms at any time. Changes will take effect immediately upon posting to the platform. Your continued use of our services after any changes constitutes acceptance of the new Terms. It is your responsibility to review these Terms regularly.
LearnLantern maintains absolute and final authority over all aspects of the platform, including but not limited to: pricing decisions, tutor approval and removal, content moderation, dispute resolution, refund determinations, account management, and service modifications. All decisions made by LearnLantern are final and binding. Users explicitly waive any right to dispute or challenge LearnLantern's decisions through any external forum, court, or arbitration process beyond what is specifically outlined in these Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
If you have any questions about these Terms and Conditions, please contact us. Note that contacting us does not guarantee a response or resolution in your favor, and all decisions remain at LearnLantern's sole discretion:
These Terms, together with our Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and LearnLantern regarding the use of our services and supersede all prior agreements and understandings. No modifications to these Terms are valid unless made in writing and signed by an authorized representative of LearnLantern.